General FAQs

What is Tipard Studio dedicated to doing?
As a leading player in the multimedia software field, Tipard Studio always takes bringing multimedia users the best software as its responsibility and keeps being innovative and competitive. With advanced technologies and a first-class R&D team, it has constantly developed many excellent multimedia desktop applications, which are very popular among Windows and Mac users.
What's the free trial version?
Each software has a free trial version for our customers. So the customers can experience better for our software. Moreover, the free trial version gives customers the chance to learn the software more easily than reading the literal description. In fact, the trial version is the same as the full version in functionality, except for a 5-minute length limitation on converting files.
What's the full version?
Only registered users are able to get the full version after purchase. With the full version, users can get free service for life and free updates.
Is there any service for the trial users?
We are extremely appreciative of your using our software. We would take the trial users' questions and suggestions as seriously as the registered ones'.
What can I know if there is one updated version of my purchasing product?
Commonly, any updates on our software will be displayed first in the eye-catching position of our website. So you can pay attention to our website from time to time. Currently, the latest news is published on the Express-News Part of our Home page, including the company news and the release and update news.
What if I have questions about the usage of the software?
Firstly, you must make sure that your software version is the latest version. We suggest that customers read the help documentation carefully to know the program completely. If you have any questions or encounter any problems, you can first read our User FAQ and Tutorial.
For the tutorial, please visit the Tipard Tutorial Page. Plus, for main and newly upgraded products, we also provide with Online Help service, you can click the Help button on the interface of the software to go to User Help for assistance.
You also can contact our support team for assistance. E-mail: support@tipard.com.

Technical FAQs

How do I know whether my computer is compatible with the software or not?
You must make sure that your operation system is in accordance with what the webpage system requirement describes.
The Windows products System Requirements:
OS Supported: Windows NT4/2000/2003 and Windows 7, Windows 8, Windows 10, Windows 11
CPU: 800MHz Intel or AMD CPU or above
RAM: 512MB RAM or more
The Mac products System Requirements:
Processor: Intel® processor and Apple M2/M3 chip
OS Supported: Mac OS X 10.7 or above (highly support macOS Sequoia
Hardware Requirements: 512MB RAM, Super VGA (800×600) resolution, 16-bit graphics card or higher
How to change the activated device?
First, visit the VIP membership center. Then, in the Home tab, click Change Device and confirm. It will unbind all the devices activated by this registration code. If you only want to unbind one device, contact the support.
How can I update my software when there is a latest version?
What you need to do is re-download this software from the product webpage or the download page and cover your original one. Then, input your User Name and your Registration Code.
My PC is equipped with NVIDIA® CUDA™ graphic card, but why the GUP acceleration does not work?
Firstly, the NVIDIA® CUDA™ graphic card is only supported by the NVIDIA driver, while your PC graphics driver may be a Windows built-in one, which can not support your graphics, so the GUP acceleration can not work. Then, you must make sure that your driver is the latest one on the NVIDIA official website: https://www.nvidia.com/en-us/drivers/.

More Things You Want to Know

Can’t find the answers you’re looking for?

We’re here to help (support@tipard.com)

Ask US for Support
Tipard

About | Privacy Policy | Terms of Use | Support | Contact Us

Copyright © 2025 Tipard Studio. All Rights Reserved.

Change Language

English 日本語 Français Italiano Español Português Svenska Nederlands Suomi Dansk Polski Magyar Čeština Ελληνικά Norsk Türkçe Pусский عربى 中文（繁體）